East Gippsland Sleep Clinics
We want you to feel confident in your sleep therapy products. Please review the following guidelines before arranging a return.
Items That Cannot Be Returned
For hygiene and health safety reasons, opened or used items cannot be returned, including:
These items can only be returned if they have a verified manufacturing defect.
Return Eligibility (Unopened Items)
Unopened, unused products may be returned within 14–30 days of purchase, provided they are:
Shipping Costs
Return shipping is the responsibility of the customer unless:
Satisfaction Guarantees
Certain treatment devices (e.g., oral appliances) may include a satisfaction guarantee. Partial refunds (e.g. up to 80%) may apply if returned within the specified trial period and in acceptable condition.
How to Return an Item
1. Contact Us First
Please contact the clinic to confirm eligibility and receive return instructions.
2. Prepare Your Return
Repackage the product securely in its original packaging with proof of purchase included.
3. Ship the Item
Send your return using a trackable and insured delivery service. We are not responsible for items lost or damaged in transit.
4. Inspection & Processing
Refunds or exchanges will be processed once the item has been inspected and approved.
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